:root {
  --bg: #071416;
  --panel: #f6f8f9;
  --blue: #0f6b63;
  --blue-deep: #092528;
  --yellow: #ffbf1f;
  --green: #1ea65f;
  --teal: #13b1a9;
  --white: #ffffff;
  --text: #102226;
  --muted: #60737a;
  --line: #d8e1e3;
  --shadow: 0 26px 60px rgba(2, 11, 13, 0.34);
}

* {
  box-sizing: border-box;
}

html, body {
  margin: 0;
  min-height: 100%;
  font-family: Arial, Helvetica, sans-serif;
  color: var(--text);
  background:
    radial-gradient(circle at 12% 15%, rgba(19, 177, 169, 0.18), transparent 28%),
    radial-gradient(circle at 78% 18%, rgba(30, 166, 95, 0.12), transparent 22%),
    linear-gradient(180deg, #e8efef 0%, #dce6e5 100%);
}

body {
  min-height: 100vh;
  position: relative;
  overflow-x: hidden;
}

body::before,
body::after {
  content: "";
  position: fixed;
  width: 46vw;
  height: 46vw;
  border-radius: 50%;
  pointer-events: none;
  z-index: -1;
  filter: blur(44px);
  opacity: 0.28;
  animation: floatGlow 16s ease-in-out infinite alternate;
}

body::before {
  background: radial-gradient(circle, rgba(19, 177, 169, 0.7), rgba(19, 177, 169, 0));
  top: -12vw;
  left: -14vw;
}

body::after {
  background: radial-gradient(circle, rgba(255, 191, 31, 0.5), rgba(255, 191, 31, 0));
  right: -16vw;
  bottom: -18vw;
  animation-delay: 3s;
}

@keyframes floatGlow {
  0% { transform: translate3d(0, 0, 0) scale(1); }
  50% { transform: translate3d(4vw, -2vw, 0) scale(1.08); }
  100% { transform: translate3d(-2vw, 3vw, 0) scale(0.96); }
}

button, input, textarea, select {
  font: inherit;
}

.hidden {
  display: none !important;
}

.screen {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
}

#authScreen {
  position: relative;
  overflow: hidden;
  background:
    radial-gradient(circle at 12% 10%, rgba(41, 204, 178, 0.28), transparent 36%),
    radial-gradient(circle at 85% 86%, rgba(20, 111, 204, 0.2), transparent 28%),
    linear-gradient(110deg, #0a3740 0%, #0a1f2e 52%, #061323 100%);
}

#authScreen::before,
#authScreen::after {
  content: "";
  position: absolute;
  inset: 0;
  pointer-events: none;
}

#authScreen::before {
  background:
    linear-gradient(102deg, rgba(139, 255, 242, 0.2) 0%, rgba(139, 255, 242, 0.05) 34%, transparent 52%),
    repeating-linear-gradient(90deg, rgba(224, 245, 255, 0.08) 0 1px, transparent 1px 96px),
    repeating-linear-gradient(180deg, rgba(194, 230, 255, 0.06) 0 2px, transparent 2px 38px);
  opacity: 0.8;
}

#authScreen::after {
  background:
    linear-gradient(140deg, transparent 44%, rgba(4, 14, 26, 0.46) 56%, transparent 74%),
    radial-gradient(circle at 72% 20%, rgba(30, 166, 95, 0.18), transparent 24%);
}

#authScreen > * {
  position: relative;
  z-index: 1;
}

.auth-card {
  width: min(100%, 1040px);
  display: grid;
  grid-template-columns: 1fr 1fr;
  background: var(--panel);
  border-radius: 0;
  box-shadow: var(--shadow);
  overflow: hidden;
}

.topbar-logo-mark.has-image {
  width: 48px;
  height: 48px;
  border-radius: 12px;
  padding: 4px;
  background: rgba(255, 255, 255, 0.95);
}

.topbar-logo-mark.has-image span {
  display: none;
}

.company-brand-img {
  width: 100%;
  height: 100%;
  object-fit: contain;
  display: block;
}

.auth-left {
  background:
    linear-gradient(135deg, rgba(4, 10, 11, 0.94) 0%, rgba(8, 36, 39, 0.95) 42%, rgba(12, 88, 82, 0.96) 100%),
    linear-gradient(135deg, #082224 0%, #0e5451 100%);
  color: #fff;
  padding: 56px 52px;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  gap: 24px;
  position: relative;
  isolation: isolate;
}

.auth-left::before,
.auth-left::after {
  content: "";
  position: absolute;
  inset: auto;
  border-radius: 24px;
  background: linear-gradient(135deg, rgba(255, 255, 255, 0.08), rgba(255, 255, 255, 0.02));
  transform: rotate(-8deg);
  filter: blur(0.2px);
  z-index: -1;
}

.auth-left::before {
  width: 220px;
  height: 120px;
  top: 26px;
  left: -50px;
}

.auth-left::after {
  width: 320px;
  height: 180px;
  bottom: -40px;
  right: -90px;
}

.auth-left::marker {
  content: "";
}

.brand {
  display: flex;
  flex-direction: column;
  gap: 18px;
  max-width: 390px;
  position: relative;
  z-index: 1;
}

.brand-mark {
  display: flex;
  align-items: center;
  gap: 14px;
  font-size: 22px;
  font-weight: 700;
  letter-spacing: 0.02em;
}

.auth-company-logo {
  width: min(270px, 100%);
  max-height: 82px;
  object-fit: contain;
  display: block;
  filter: drop-shadow(0 8px 16px rgba(0, 0, 0, 0.28));
}

.brand-mark strong {
  display: block;
  font-size: 28px;
  line-height: 1;
}

.brand-mark span {
  font-weight: 300;
  display: block;
  font-size: 15px;
  opacity: 0.9;
  margin-top: 3px;
}

.brand h1 {
  margin: 0;
  font-size: clamp(34px, 3.8vw, 50px);
  line-height: 0.98;
  font-weight: 800;
  letter-spacing: -0.05em;
}

.brand p {
  margin: 0;
  font-size: 16px;
  line-height: 1.5;
  color: rgba(255, 255, 255, 0.96);
}

.brand-logo,
.composer-brand-mark {
  width: 46px;
  height: 46px;
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  grid-template-rows: repeat(2, 1fr);
  gap: 3px;
  padding: 2px;
  flex: 0 0 auto;
}

.brand-logo span,
.composer-brand-mark span {
  display: block;
  border-radius: 2px;
}

.brand-logo span:nth-child(1),
.composer-brand-mark span:nth-child(1) { background: var(--green); }
.brand-logo span:nth-child(2),
.composer-brand-mark span:nth-child(2) { background: var(--yellow); }
.brand-logo span:nth-child(3),
.composer-brand-mark span:nth-child(3) { background: #0d56b8; }
.brand-logo span:nth-child(4),
.composer-brand-mark span:nth-child(4) { background: var(--green); }

.ghost-btn {
  border: 0;
  width: 100%;
  max-width: 330px;
  padding: 16px 20px;
  background: var(--yellow);
  color: #1b1710;
  border-radius: 0;
  cursor: pointer;
  box-shadow: 0 2px 0 rgba(0, 0, 0, 0.28), 0 10px 22px rgba(0, 0, 0, 0.18);
}

.ghost-btn.secondary {
  background: #d8d9dc;
  color: #8f939a;
  box-shadow: none;
  width: 160px;
  max-width: none;
}

.auth-right {
  padding: 48px 56px;
  display: flex;
  align-items: center;
  justify-content: center;
  background: linear-gradient(180deg, #fefefe 0%, #f3f7f8 100%);
}

.form-shell {
  width: 100%;
  max-width: 460px;
}

.role-switch {
  display: grid;
  grid-template-columns: 1fr 1fr 1fr;
  gap: 8px;
  margin-bottom: 14px;
  padding: 6px;
  background: rgba(7, 31, 35, 0.06);
  border: 1px solid #dde4e5;
}

.role-tab {
  border: 0;
  background: transparent;
  color: var(--muted);
  padding: 12px 14px;
  font-weight: 700;
  cursor: pointer;
}

.role-tab.active {
  background: linear-gradient(135deg, var(--blue) 0%, #0c8a80 100%);
  color: #fff;
  box-shadow: 0 10px 20px rgba(15, 107, 99, 0.22);
}

.tabs {
  display: inline-flex;
  gap: 8px;
  margin-bottom: 24px;
  background: #f3f5f7;
  padding: 4px;
  border-radius: 0;
  box-shadow: inset 0 0 0 1px #e3e8ea;
}

.tab {
  border: 0;
  background: transparent;
  color: var(--muted);
  padding: 10px 16px;
  border-radius: 999px;
  cursor: pointer;
}

.tab.active {
  background: #fff;
  color: var(--blue-deep);
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
}

.auth-form {
  display: grid;
  gap: 16px;
}

.field-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
}

.field {
  display: grid;
  gap: 8px;
}

.field label {
  font-size: 14px;
  color: var(--muted);
}

.field input, .field textarea, .field select {
  width: 100%;
  border: 0;
  border-bottom: 1px solid #9fa4aa;
  background: transparent;
  padding: 10px 2px;
  outline: none;
  color: var(--text);
}

.field textarea {
  min-height: 130px;
  resize: vertical;
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: 12px 14px;
  background: #fff;
  line-height: 1.45;
}

.check-row {
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 14px;
  color: #333;
}

.actions-row {
  display: flex;
  align-items: center;
  gap: 18px;
  flex-wrap: wrap;
  margin-top: 4px;
}

.primary-btn {
  border: 0;
  background: linear-gradient(135deg, var(--blue) 0%, #0c8a80 100%);
  color: #fff;
  padding: 14px 22px;
  border-radius: 0;
  cursor: pointer;
  box-shadow: 0 10px 20px rgba(15, 107, 99, 0.26);
}

.link-btn {
  border: 0;
  background: transparent;
  color: #4b5563;
  cursor: pointer;
  padding: 0;
  text-decoration: underline;
}

.logout-btn {
  border: 1px solid rgba(255, 255, 255, 0.28);
  background: rgba(255, 255, 255, 0.12);
  color: #f5f8f9;
  cursor: pointer;
  padding: 10px 16px;
  border-radius: 999px;
  font-weight: 700;
  letter-spacing: 0.02em;
  -webkit-backdrop-filter: blur(2px);
  backdrop-filter: blur(2px);
}

.logout-btn:hover {
  background: rgba(255, 255, 255, 0.2);
  transform: translateY(-1px);
}

.demo-note {
  margin: 0;
  color: var(--muted);
  font-size: 13px;
}

.app {
  min-height: 100vh;
  display: grid;
  grid-template-rows: 70px 1fr;
}

.topbar {
  height: 70px;
  background: linear-gradient(90deg, #071f23 0%, #0c3a3d 42%, #0f6b63 100%);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 18px 0 22px;
  box-shadow: 0 3px 12px rgba(0, 0, 0, 0.15);
  z-index: 5;
}

.topbar-title {
  display: flex;
  align-items: center;
  gap: 16px;
  min-width: 0;
}

.topbar-logo-lockup {
  display: flex;
  align-items: center;
  gap: 10px;
  min-width: 0;
  flex: 0 0 auto;
}

.topbar-logo-mark {
  width: 34px;
  height: 34px;
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  grid-template-rows: repeat(2, 1fr);
  gap: 2px;
  padding: 1px;
  border-radius: 6px;
  background: rgba(255, 255, 255, 0.08);
}

.topbar-logo-mark span {
  display: block;
  border-radius: 2px;
}

.topbar-logo-mark span:nth-child(1) { background: var(--green); }
.topbar-logo-mark span:nth-child(2) { background: var(--yellow); }
.topbar-logo-mark span:nth-child(3) { background: #0d56b8; }
.topbar-logo-mark span:nth-child(4) { background: var(--green); }

.topbar-logo-text {
  display: grid;
  line-height: 1;
}

.topbar-logo-text strong {
  font-size: 20px;
  letter-spacing: -0.03em;
}

.topbar-logo-text small {
  font-size: 11px;
  color: rgba(255, 255, 255, 0.85);
  margin-top: 3px;
}

.topbar-context {
  font-size: 15px;
  font-weight: 300;
  opacity: 0.96;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  border-left: 1px solid rgba(255, 255, 255, 0.24);
  padding-left: 14px;
  min-width: 0;
}

.user-area {
  display: flex;
  align-items: center;
  gap: 12px;
  font-size: 18px;
}

.avatar {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.92);
  color: var(--blue);
  display: grid;
  place-items: center;
  font-weight: 700;
}

.workspace {
  display: grid;
  grid-template-columns: 270px 1fr 290px;
  min-height: calc(100vh - 70px);
  position: relative;
  overflow: hidden;
  background:
    linear-gradient(108deg, rgba(12, 108, 102, 0.9) 0%, rgba(8, 44, 54, 0.95) 42%, rgba(5, 16, 31, 0.98) 100%),
    radial-gradient(circle at 14% 12%, rgba(26, 187, 166, 0.28), transparent 34%),
    radial-gradient(circle at 82% 84%, rgba(16, 95, 189, 0.2), transparent 28%);
}

.workspace::before,
.workspace::after {
  content: "";
  position: absolute;
  inset: 0;
  pointer-events: none;
}

.workspace::before {
  background:
    linear-gradient(104deg, rgba(109, 255, 234, 0.26) 0%, rgba(109, 255, 234, 0.08) 38%, transparent 60%),
    repeating-linear-gradient(90deg, rgba(240, 252, 255, 0.07) 0 1px, transparent 1px 84px),
    repeating-linear-gradient(180deg, rgba(177, 228, 255, 0.08) 0 2px, transparent 2px 34px);
  opacity: 0.62;
}

.workspace::after {
  background:
    linear-gradient(145deg, transparent 35%, rgba(5, 17, 30, 0.48) 53%, transparent 68%),
    radial-gradient(circle at 85% 18%, rgba(30, 166, 95, 0.2), transparent 32%);
}

.workspace > * {
  position: relative;
  z-index: 1;
}

.sidebar {
  background: linear-gradient(180deg, #09282b 0%, #0f514d 100%);
  color: #fff;
  display: flex;
  flex-direction: column;
  padding: 18px 0 16px;
  border-right: 1px solid rgba(255, 255, 255, 0.16);
}

.sidebar-tabs {
  display: flex;
  gap: 6px;
  padding: 12px 12px 6px;
}

.sidebar-tab {
  flex: 1;
  padding: 7px 10px;
  background: transparent;
  border: 1px solid var(--line);
  border-radius: 6px;
  color: var(--muted);
  cursor: pointer;
  font-size: 13px;
  font-weight: 600;
  transition: background 0.15s, color 0.15s;
}

.sidebar-tab.active {
  background: var(--blue);
  color: var(--white);
  border-color: var(--blue);
}

.sidebar-tab:hover:not(.active) {
  background: var(--line);
}

.employee-active-pill {
  background: #e8f5eb;
  color: #24734d;
}

.sidebar-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 16px 16px;
  font-size: 20px;
  font-weight: 700;
}

.sidebar-subhead {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 14px 16px 10px;
  font-size: 13px;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: rgba(255, 255, 255, 0.72);
  border-top: 1px solid rgba(255, 255, 255, 0.14);
}

.ticket-list {
  display: grid;
  gap: 0;
  overflow: auto;
  padding-bottom: 16px;
}

.history-ticket-list {
  max-height: 220px;
  padding-bottom: 10px;
}

.history-ticket-list .ticket-item {
  opacity: 0.88;
}

.ticket-item {
  border: 0;
  text-align: left;
  background: transparent;
  color: inherit;
  padding: 14px 16px;
  display: flex;
  gap: 12px;
  align-items: flex-start;
  cursor: pointer;
  border-top: 1px solid rgba(255, 255, 255, 0.12);
}

.admin-tech-item {
  display: flex;
  flex-direction: column;
  align-items: stretch;
  gap: 8px;
}

.admin-tech-select {
  border: 0;
  background: transparent;
  color: inherit;
  width: 100%;
  padding: 14px 0;
  display: flex;
  gap: 12px;
  align-items: flex-start;
  text-align: left;
  cursor: pointer;
}

.admin-company-item {
  cursor: default;
  display: flex;
  flex-direction: column;
  align-items: stretch;
  gap: 8px;
}

.admin-company-main {
  display: flex;
  gap: 12px;
  align-items: flex-start;
}

.admin-company-logo {
  width: 38px;
  height: 38px;
  border-radius: 10px;
  object-fit: contain;
  background: rgba(255, 255, 255, 0.88);
  flex: 0 0 auto;
}

.admin-company-edit-btn {
  border: 1px solid rgba(255, 255, 255, 0.32);
  background: rgba(255, 255, 255, 0.12);
  color: #fff;
  font-size: 12px;
  padding: 7px 11px;
  border-radius: 999px;
  cursor: pointer;
  margin-right: 2px;
  align-self: flex-end;
}

.admin-company-edit-btn:hover {
  background: rgba(255, 191, 31, 0.24);
  border-color: rgba(255, 235, 172, 0.75);
}

.admin-company-delete-btn {
  border: 1px solid rgba(255, 255, 255, 0.32);
  background: rgba(255, 255, 255, 0.12);
  color: #fff;
  font-size: 12px;
  padding: 7px 11px;
  border-radius: 999px;
  cursor: pointer;
  margin-right: 2px;
  align-self: flex-end;
}

.admin-company-delete-btn:hover {
  background: rgba(255, 99, 99, 0.28);
  border-color: rgba(255, 165, 165, 0.68);
}

.admin-remove-btn {
  border: 1px solid rgba(255, 255, 255, 0.32);
  background: rgba(255, 255, 255, 0.12);
  color: #fff;
  font-size: 12px;
  padding: 7px 11px;
  border-radius: 999px;
  cursor: pointer;
  margin-right: 2px;
  align-self: flex-end;
}

.admin-remove-btn:hover {
  background: rgba(255, 99, 99, 0.28);
  border-color: rgba(255, 165, 165, 0.68);
}

.admin-divider {
  border: 0;
  height: 1px;
  background: var(--line);
  margin: 18px 0;
}

.ticket-item.active {
  background: linear-gradient(90deg, #ffbf1f 0%, #f6d04f 100%);
  color: #241b06;
}

.ticket-badge {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.88);
  color: #31545a;
  display: grid;
  place-items: center;
  font-weight: 700;
  flex: 0 0 auto;
}

.ticket-meta {
  display: grid;
  gap: 3px;
  line-height: 1.2;
}

.ticket-meta strong {
  font-size: 15px;
  font-weight: 700;
}

.ticket-meta span {
  font-size: 13px;
  opacity: 0.92;
}

.new-ticket-btn {
  margin-top: auto;
  margin-left: 12px;
  margin-right: 12px;
  background: rgba(255, 255, 255, 0.16);
  color: #fff;
  border: 0;
  padding: 14px 16px;
  border-radius: 6px;
  cursor: pointer;
  text-align: left;
  font-size: 16px;
}

.new-ticket-btn strong {
  font-size: 22px;
  margin-right: 8px;
  vertical-align: middle;
}

.main-panel {
  background: rgba(255, 255, 255, 0.95);
  -webkit-backdrop-filter: blur(4px);
  backdrop-filter: blur(4px);
  display: flex;
  flex-direction: column;
  min-width: 0;
  border-right: 1px solid #e4e7eb;
}

.composer {
  padding: 24px 24px 16px;
  border-bottom: 1px solid #e5e7eb;
  background:
    linear-gradient(180deg, rgba(255, 255, 255, 0.96), rgba(243, 248, 248, 0.98)),
    linear-gradient(135deg, rgba(19, 177, 169, 0.08) 0%, rgba(255, 191, 31, 0.05) 100%);
}

.composer-brand {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 16px;
}

.composer-brand strong {
  display: block;
  font-size: 20px;
  letter-spacing: -0.03em;
}

.composer-brand span {
  display: block;
  color: var(--muted);
  font-size: 13px;
}

.section-title {
  margin: 0 0 10px;
  font-size: 24px;
  font-weight: 800;
  letter-spacing: -0.03em;
}

.history-banner {
  display: grid;
  grid-template-columns: 44px minmax(0, 1fr);
  gap: 14px;
  align-items: center;
  margin: 0 0 18px;
  padding: 16px 18px;
  border-radius: 18px;
  border: 1px solid #cfe6da;
  background: linear-gradient(135deg, #eff9f2 0%, #f8fcfa 100%);
}

.history-banner-mark {
  width: 44px;
  height: 44px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  background: linear-gradient(135deg, #1ea65f 0%, #5fca87 100%);
  color: #fff;
  font-size: 20px;
  font-weight: 700;
}

.history-banner strong {
  display: block;
  margin-bottom: 4px;
  font-size: 15px;
}

.history-banner span {
  display: block;
  color: var(--muted);
  line-height: 1.55;
  font-size: 14px;
}

.breadcrumb {
  display: flex;
  gap: 10px;
  align-items: center;
  flex-wrap: wrap;
  color: var(--muted);
  font-size: 13px;
  margin-bottom: 14px;
}

.step {
  width: 24px;
  height: 24px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  background: #d8dde3;
  color: #fff;
  font-weight: 700;
  font-size: 12px;
}

.step.active {
  background: linear-gradient(135deg, var(--blue) 0%, #0d8f85 100%);
}

.step.done {
  background: #7bc67e;
}

.composer-form {
  display: grid;
  gap: 18px;
}

.composer-actions {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
}

.tech-actions {
  justify-content: flex-start;
}

.tech-actions .primary-btn {
  min-width: 172px;
}

.message-box {
  padding: 22px 24px 24px;
  display: grid;
  gap: 16px;
  overflow: auto;
  min-height: 220px;
}

.chat-compose {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 10px;
  padding: 0 24px 24px;
}

.chat-compose input {
  width: 100%;
  border: 1px solid #ccd8dd;
  border-radius: 12px;
  padding: 12px 14px;
  background: #f9fcfc;
  color: var(--text);
}

.chat-compose input:focus {
  outline: 2px solid rgba(15, 107, 99, 0.22);
  border-color: #0f6b63;
}

.chat-compose input:disabled {
  background: #eef2f3;
  color: #7c8c92;
  cursor: not-allowed;
}

.message-bubble {
  max-width: min(720px, 92%);
  background: #fff;
  border: 1px solid #d9dee5;
  padding: 18px 20px;
  border-radius: 2px;
  box-shadow: 0 6px 16px rgba(0, 0, 0, 0.08);
}

.message-bubble .author {
  font-size: 14px;
  color: var(--muted);
  margin-bottom: 8px;
}

.message-bubble p {
  margin: 0;
  font-size: 16px;
  line-height: 1.5;
}

.message-bubble.user {
  margin-left: auto;
  background: linear-gradient(135deg, #eefaf8 0%, #dcf3ef 100%);
  border-color: #c8e8e1;
}

.message-bubble.system {
  background: #f9fbfd;
}

.info-panel {
  background: rgba(255, 255, 255, 0.94);
  -webkit-backdrop-filter: blur(4px);
  backdrop-filter: blur(4px);
  display: grid;
  grid-template-rows: auto 1fr;
  min-width: 0;
}

.tech-info-panel {
  background: linear-gradient(180deg, #ffffff 0%, #f5f9f9 100%);
}

.status-box {
  padding: 18px 18px 14px;
  border-bottom: 1px solid #e5e7eb;
}

.status-label {
  color: var(--muted);
  font-size: 14px;
  margin-bottom: 8px;
}

.status-pill {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  border-radius: 999px;
  padding: 8px 12px;
  font-size: 0.88rem;
  font-weight: 700;
  background: #fff4d5;
  color: #9b6b00;
}

.details-list {
  padding: 12px 18px 18px;
  display: grid;
  gap: 20px;
  align-content: start;
  overflow: auto;
}

.tech-stats {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px;
  padding: 0 16px 16px;
}

.tech-stats .stat-card {
  background: rgba(255, 255, 255, 0.08);
  border: 1px solid rgba(255, 255, 255, 0.15);
  color: #fff;
  border-radius: 0;
  padding: 12px;
}

.tech-stats .stat-card span {
  display: block;
  font-size: 12px;
  opacity: 0.9;
  margin-bottom: 6px;
}

.tech-stats .stat-card strong {
  font-size: 20px;
}

.tech-ticket-list .ticket-item.active {
  background: linear-gradient(90deg, #ffbf1f 0%, #ffd85a 100%);
}

.tech-summary {
  margin: 6px 0 0;
  color: var(--muted);
  line-height: 1.55;
  max-width: 780px;
}

.tech-workspace .sidebar {
  background: linear-gradient(180deg, #071f23 0%, #0d4d49 100%);
}

.admin-workspace .sidebar {
  background: linear-gradient(180deg, #071f23 0%, #173b52 100%);
}

.tech-workspace .main-panel {
  background: linear-gradient(180deg, #ffffff 0%, #fbfdfd 100%);
}

.admin-workspace .main-panel {
  background: linear-gradient(180deg, #ffffff 0%, #f8fbfd 100%);
}

.tech-workspace .info-panel {
  background: linear-gradient(180deg, #ffffff 0%, #f5f9f9 100%);
}

.admin-workspace .info-panel {
  background: linear-gradient(180deg, #ffffff 0%, #f7fafc 100%);
}

.tech-workspace .status-pill {
  background: #e8f5eb;
  color: #24734d;
}

.tech-workspace .message-bubble.system {
  background: #f3faf9;
}

.admin-workspace .message-bubble.system {
  background: #f5f8fc;
}

.admin-form {
  margin-top: 8px;
}

.logo-lookup-btn {
  border: 1px dashed #8fb6c6;
  background: #f3fafc;
  color: #1f4f67;
  border-radius: 8px;
  padding: 8px 12px;
  font-size: 13px;
  font-weight: 700;
  justify-self: start;
  cursor: pointer;
}

.logo-lookup-btn:hover {
  background: #e6f3f8;
}

.admin-ticket-list .ticket-item.active {
  background: linear-gradient(90deg, #3d78c2 0%, #8bc7ff 100%);
}

.detail-item {
  display: grid;
  gap: 4px;
  color: var(--muted);
  font-size: 14px;
}

.detail-item strong {
  color: var(--text);
  font-size: 15px;
  font-weight: 400;
}

.detail-item a {
  color: var(--blue);
  text-decoration: none;
}

.detail-item a:hover {
  text-decoration: underline;
}

.footer-bar {
  position: sticky;
  bottom: 0;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  padding: 12px 18px;
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.4), #fff 22%);
  border-top: 1px solid #e5e7eb;
}

.ghost-btn,
.primary-btn,
.tab,
.ticket-item,
.new-ticket-btn,
.logout-btn {
  transition: transform 0.18s ease, box-shadow 0.18s ease, background 0.18s ease, color 0.18s ease;
}

.ghost-btn:hover,
.primary-btn:hover,
.tab:hover,
.ticket-item:hover,
.new-ticket-btn:hover,
.logout-btn:hover {
  transform: translateY(-1px);
}

.brand-mark,
.composer-brand,
.topbar-title,
.sidebar-head,
.section-title {
  text-rendering: geometricPrecision;
}

.empty-state {
  padding: 40px 24px;
  color: var(--muted);
  text-align: center;
}

@media (max-width: 1200px) {
  .workspace {
    grid-template-columns: 250px 1fr;
  }

  .info-panel {
    display: none;
  }
}

@media (max-width: 1024px) {
  .auth-card {
    grid-template-columns: 1fr;
  }

  .auth-left,
  .auth-right {
    padding: 30px 24px;
  }

  .role-switch {
    grid-template-columns: 1fr;
  }

  .message-box {
    min-height: 180px;
  }
}

@media (max-width: 900px) {
  .workspace {
    grid-template-columns: 1fr;
  }

  .sidebar {
    min-height: 180px;
    max-height: 280px;
    overflow: auto;
  }

  .composer-actions {
    justify-content: flex-start;
  }

  .tech-actions .primary-btn {
    min-width: 148px;
  }

  .chat-compose {
    padding-left: 16px;
    padding-right: 16px;
  }
}

@media (max-width: 640px) {
  .screen {
    padding: 12px;
  }

  .topbar {
    padding: 0 14px;
  }

  .topbar-logo-text strong {
    font-size: 17px;
  }

  .topbar-logo-text small {
    display: none;
  }

  .topbar-context {
    font-size: 13px;
    padding-left: 10px;
  }

  .user-area {
    font-size: 14px;
    gap: 8px;
  }

  .field-grid {
    grid-template-columns: 1fr;
  }

  .composer,
  .message-box {
    padding-left: 16px;
    padding-right: 16px;
  }

  .chat-compose {
    grid-template-columns: 1fr;
  }

  .chat-compose .primary-btn {
    width: 100%;
  }

  .logout-btn {
    padding: 8px 12px;
    font-size: 13px;
  }

  .sidebar-head {
    font-size: 18px;
  }
}